Welcome! We've gathered common questions to make your shopping experience effortless. Need more information? Feel free to contact us anytime.
General Questions
What makes Aurora Home Luxury different?
At Aurora Home Luxury, we're dedicated to exceptional quality, beautiful design, and unparalleled customer service. Our products are carefully curated from trusted UK/EU brands, and we personally support you from selection to installation. Learn more about us.
Do you offer the best price?
Yes—we offer a Best Price Guarantee. If you find an identical product elsewhere at a lower price, we'll match or beat it. Check details here: Best Price Guarantee.
Do you offer financing options?
Absolutely! We offer flexible financing to make your purchase comfortable and convenient. Explore Financing Options.
Delivery & Installation
Do you assist with assembly and installation?
Definitely. Many products already include installation and assembly. Where this isn’t standard, we offer professional installation services. We're also happy to coordinate with your own builders or designers, providing seamless support at every step.
How long will my order take?
We strive to minimize lead times, but these vary by product. We'll communicate transparently with updates from ordering to delivery. For specific products or urgent timelines, please contact us directly.
Where do you deliver?
We primarily deliver within the UK. On request, we also deliver selected products to Europe and North America, especially handcrafted game tables or high-end golf simulators. Concerned about delivery accessibility? Contact our team, and we'll find the best solution.
Product Information & Customisation
Can I request bespoke or custom solutions?
Yes, many products can be tailored to your needs. Whether it's golf simulators, bespoke saunas, or handcrafted furniture, our expert designers assist from start to finish. Request a custom quote today.
How do I ensure the product fits my space?
We're here to help. Simply send us your space dimensions or layout. Our specialists will ensure you select the perfect fit, avoiding any guesswork.
Quality, Warranty & Maintenance
What warranties do you offer?
All Aurora Home Luxury products come with comprehensive warranties backed by our trusted suppliers. As an authorized dealer, we guarantee exceptional product quality and direct support when you need it. Check out our Product Quality Promise.
How do I maintain and care for my purchase?
Each product comes with detailed, easy-to-follow care guides. Need further help? Our dedicated support team is always available to guide you through any maintenance needs.
Payments & Pricing
Which payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), Shop Pay, Apple Pay, PayPal, and bank transfers. Prefer to pay over the phone or via bank transfer? We're flexible and here to assist however you feel comfortable.
Can I get a better price for bulk or commercial orders?
Yes. If you're planning a commercial project—such as hotels, spas, gyms, or hospitality businesses—we’re happy to assist you with tailored pricing. Request a Custom Commercial Quote!
After-Sales Support & Returns
Can I order spare parts or accessories later?
Certainly! As an authorized dealer, you can always order spare parts and accessories from us. You can count on lifetime after-sales support and service.
What if I need to return or exchange a product?
We offer a clear, customer-focused return and exchange policy to ensure your complete satisfaction. View our full Return Policy here.
Trust & Testimonials
What do your existing customers say?
We’re proud of our satisfied customers. Here’s what some recently shared:
“This sauna is brilliant, terrific value for money. More importantly though Aurora were fantastic to deal with—nothing was too much trouble. Totally customer-focused.” – Tom B.
“We purchased a two-seater hot tub from Aurora Home Luxury in June. They brought it through to the garden and set it up beautifully, which wasn't easy. But they were great, and the hot tub is fantastic.” – Marc D.
Read more reviews from our happy customers.
Still Have Questions?
We're always here to help! For any additional queries, please contact us directly over phone or email—we'd love to hear from you.
