At Aurora Home Luxury, we are committed to bringing luxury and joy into your home with every purchase. We understand that sometimes things might not go as expected, and we’re here to ensure that our Hassle-Free Return Policy makes your return experience as smooth as possible.
General Return Policy
Eligibility for Return:
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You may return products within 30 days from the date of delivery.
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Items must be unused, in "like-new" condition without any visual signs of wear, and returned in their original packaging, including all accessories and documentation.
How to Initiate a Return:
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To start your return, simply email us at support@aurorahomeluxury.co.uk or call us at +44 330 221 4313 with your order number.
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Our customer service team will provide you with detailed instructions on how to proceed with your return.
Return Shipping:
Refund Process:
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Refunds will be issued to your original payment method within 10 days after we receive and inspect the returned item.
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A restocking fee may apply, depending on the brand or product.
Non-Returnable Items:
Some items cannot be returned, including:
Damages and Defective Items
If your product arrives damaged or defective, we’re here to resolve it quickly and hassle-free:
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Report Damages Immediately: Please email us at support@aurorahomeluxury.co.uk with photos of the damaged or defective product on the day of delivery.
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We’ll Arrange for a Replacement: We’ll cover the shipping costs for returning the item and ensure a quick replacement or full refund.
Product-Specific Exceptions
Certain brands or custom products may have specific return policies. Please refer to the individual product page for more information or contact us via our contact page.
Cancellations
We understand that plans can change:
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Cancel Within 24 Hours: Orders can be cancelled within 24 hours of payment for a full refund.
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After 24 Hours: Most orders can still be cancelled if they have not yet shipped. However, custom or built-to-order items cannot be cancelled after this period.
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Shipped Orders: If your order has already shipped, it will fall under our standard return policy, and return shipping fees will apply.
To cancel an order, contact us at support@aurorahomeluxury.co.uk or call +44 330 221 4313.
Warranty Information
We proudly offer warranties on products from our trusted suppliers, ensuring long-term satisfaction with your purchase:
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Warranty Periods: Warranties vary by brand and product category. Refer to the product page or your purchase documentation for warranty specifics.
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Warranty Claims: To start a warranty claim, contact us at support@aurorahomeluxury.co.uk and we will guide you through the process.
For further assistance, you can also reach out to us via our contact page.
