At Aurora Home Luxury, we're here to make your experience effortless and seamless from start to finish.
We offer FREE SHIPPING within the UK - no hidden surprises, just hassle-free delivery. Need assembly? We also provide professional installation services upon request, so you can relax and enjoy your new product in no time, while we take care of everything.
Order Processing
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Order Confirmation: After placing your order, you will receive a confirmation email. We’ll verify stock availability, and if your items are ready, we’ll begin processing them immediately.
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Shipping Timeframe: In-stock orders typically ship within 3-5 business days. If an item is on back-order or unavailable, we will notify you and provide alternatives.
Shipping Costs
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Free Shipping: The vast majority of our products include free shipping within the UK.
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Exceptions for Larger Items: Some products, due to their size, weight, or accessibility, may incur additional shipping fees. Any applicable shipping fees will be displayed at checkout or provided upon request.
Delivery & Assembly Options
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Standard Curbside Delivery: Your items will be delivered to the nearest access point at your property (e.g., driveway). Couriers are unable to enter your home or property beyond this point due to insurance limitations.
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Assembly & Installation Services: For products requiring assembly, such as pergolas, we offer professional installation services. If you prefer to handle the assembly yourself, we provide detailed instructions to guide you through the process. To request professional assembly, contact us at support@aurorahomeluxury.co.uk or call +44 330 221 4313. Lead times for installation may vary depending on the product and location.
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Installation Fees: Assembly services may be available for an additional fee or included, depending on the product and brand—we always strive to offer this service for free whenever possible.
Order Shipment & Tracking
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Tracking Information: We will email you a tracking number within 24 hours after your order ships, so you can follow your delivery status. If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at support@aurorahomeluxury.co.uk.
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Delivery Time: Delivery typically takes 3-5 business days for standard shipments. For large or custom products that require special handling, delivery times may vary.
International Shipping
Damages
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Inspect on Arrival: Please inspect the packaging of your product upon delivery. If you notice any damage, document it by taking photos and contact us immediately at support@aurorahomeluxury.co.uk.
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Damaged Products: If your product arrives damaged, we will arrange a replacement or refund, and we will cover the shipping fees for returning the damaged items.
Custom Shipping Requests
If you need any custom shipping arrangements or have special delivery requirements, don’t hesitate to contact us. We will do our best to accommodate your needs.
For more information, please reach out via our contact page.
