H2O Premium Steps

At Aurora Home Luxury, we’re not just selling you a product - we’re here to provide a full-service experience that takes care of everything for you.

Our customers love the way we help with designing, project planning, and assembly/installation, making sure every detail is just right.

Choose the UK's leading platform for luxury home products - where every detail is handled with care, giving you an exceptional experience:

• Exclusive Free Shipping within the UK: No hidden costs, ever.
• 100% Best Price Guarantee: We promise the best prices on luxury products.
• 30-Day Easy Returns: Your satisfaction is paramount. If you're not happy, we'll make it right, no questions asked.
• Outstanding Customer Service: We're renowned for our exceptional service, making your experience seamless and enjoyable.
• Your Satisfaction, Our Guarantee: We carefully select our luxury products for their superior quality. If anything is a miss, we're committed to making it right.

At Aurora Home Luxury, we make shipping seamless and effortless for you.

• Free Shipping: We offer free shipping on most our products within the UK - no hidden charges.
• Exceptions: Some larger or heavier items may incur additional shipping fees due to their size or weight. If applicable, these fees will be shown at checkout or provided upon request.
• Delivery & Assembly: We deliver to the nearest access point at your property (e.g., driveway), and for certain products, we offer professional assembly and installation services upon request.
• Tracking: Once your order ships, you’ll receive a tracking number so you can monitor your delivery.

For more information or custom shipping requests, contact us at support@aurorahomeluxury.co.uk.

At Aurora Home Luxury, we’re committed to making your return process as smooth as possible.

• 30-Day Returns: You can return most items within 30 days of delivery, as long as they’re unused, in "like-new" condition, and in their original packaging.
• How to Return: Simply email us at support@aurorahomeluxury.co.uk or call +44 330 221 4313 with your order number, and we’ll provide instructions to help you return the item.
• Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method within 10 days.
• Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• Exceptions: Certain items, like custom or personalised products and final sale items, cannot be returned. For more details, check the product page or contact us.